YOUR PRIVACY MATTERS

Privacy Policy

We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information.

Last Updated: January 1, 2025
Version 2.0
01

Introduction

At Hosting ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our hosting services.

Please read this Privacy Policy carefully. By using our Services, you consent to the data practices described in this policy. If you do not agree with the data practices described in this policy, you should not use our Services.

Quick Summary: We only collect information necessary to provide our services and never sell your personal data to third parties.
02

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, phone number, billing address
  • Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
  • Account Credentials: Username, password (stored in encrypted format)
  • Communication Data: Messages, support tickets, and correspondence with our team

Automatically Collected Information

When you use our Services, we automatically collect certain information:

  • Usage Data: Pages visited, time spent, click patterns, and navigation paths
  • Device Information: IP address, browser type, operating system, device identifiers
  • Log Data: Server logs, error logs, access times, and system events
  • Location Data: General geographic location based on IP address
03

How We Use Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our hosting services
  • To process transactions and send related information
  • To send administrative information, updates, and security alerts
  • To respond to your comments, questions, and support requests
  • To monitor and analyze usage patterns and trends
  • To detect, prevent, and address technical issues and security threats
  • To personalize your experience and provide relevant content
  • To comply with legal obligations and enforce our terms

We do not use your personal information for marketing purposes without your explicit consent.

04

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our Services, such as:

  • Payment processors for transaction processing
  • Cloud hosting providers for infrastructure
  • Email service providers for communications
  • Analytics providers for usage analysis

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

05

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (SSL/TLS) and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Secure data centers with physical security measures
  • Regular backups and disaster recovery procedures
  • Employee training on data protection and security
Important: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
06

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services.

07

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to processing of your personal information
  • Restriction: Request restriction of processing in certain circumstances
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

08

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your personal information, we will securely delete or anonymize it. Some information may be retained for legal, accounting, or regulatory purposes.

Account information is typically retained for the duration of your account plus a reasonable period after account closure for legal and business purposes.

09

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also notify you via email or through a notice on our website.

Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

11

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@nuagehosting.com
Phone: +33 1 42 87 65 43
Address: 42 Avenue des Champs-Élysées, 75008 Paris, France
Data Protection Officer: dpo@nuagehosting.com

Your Privacy is Our Priority

We are committed to protecting your personal information and being transparent about our data practices. If you have any questions or concerns, please don't hesitate to contact us.

Déconnexion

Êtes-vous sûr de vouloir vous déconnecter ?